![]() James Allen takes customer service a step above and offers two additional means of communication – a call back service (where a James Allen representative will call you… handy if you are charged for long distance) and response via letter mail. Conversely, the James Allen online chat is available 24/7. One caveat is that Blue Nile’s online chat is only available from 11Am to midnight which may prove inconvenient to those shoppers who can only diamond shop after their fiancé-to-be is asleep. Both offer the usual channels of communication – email, phone and online chat. James Allen offers more ways to get those questions answered than does Blue Nile. It’s inevitable that during your shopping experience you’ll have questions. Here’s where James Allen starts to pull ahead of the competition. ![]() Blue Nile’s support for both phone platforms puts it ahead of James Allen when it comes to pre-sales service, though just marginally. Blue Nile and James Allen understands this which is why both offer a mobile phone app, though only Blue Nile supports both iPhones and Android phones (James Allen is limited to iPhone). Looking for the perfect ring on your mobile phone is both subtle and clever. Nothing ruins a surprise like your browser search history. Now, if your engagement proposal is intended to be a surprise, then discretion is the key. For those looking for a little more haste, a downloadable version is also available from both websites. Both are available via online request are and delivered free by mail. Thankfully, both Blue Nile and James Allen provide free sizing tools – Blue Nile in the form of a plastic sheet ring sizer and James Allen in the form of a plastic zip tie plastic zip tie. From there, you need to figure out what her ring size is. ![]() Large inventory of available diamonds for purchaseĮverybody starts off by thinking about the diamond ring.In this head to head comparison, the differences between Blue Nile and James Allen are more important than the commonalities, which include: Rest assured that anything not mentioned below was reviewed in our analysis and omitted intentionally as there was no discernable difference or both Blue Nile and James Allen had comparable offering. With over 100 different criteria to think about when looking at an online diamond retailer, we’ve taken the time to pinpoint and highlight only the criteria that really impact your diamond ring buying experience. ![]() Other vendors such as Brian Gavin Diamonds and Whiteflash (amongst many others) provide similar pricing to Blue Nile but provide other valuable resources (ASET, IdealScope, etc) that really help you as the buyer know exactly what they are getting and hopefully help you get a fair value for that diamond.īlue Nile and James Allen head to head comparison: Though not the only two online diamond vendors offering exceptional cut gemstones at amazing prices (see our list of recommended diamond vendors), Blue Nile and James Allen are the two big players and the first names that come to mind. Both these things gives you control in your diamond purchasing experience and in turn offers the best shopping experience possible and likely to turn you into a repeat customer. James Allen does an unparalleled job at offering diamond buyers with an exceptionally high level of customer service from pre- to post-sales and combines that with an outstanding satisfaction guarantee, bar none. After all, you may be spending thousands on something the size of a (very shiny) pebble and so nothing should be left to chance. Because buying a diamond ring can be a bit nerve racking, we like knowing we’ve got all our bases covered. We send our readers to James Allen primarily for two reasons: Exceptional Customer Service and Total Purchase Satisfaction.
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